At a guess, back in service by Thursday or Friday. Delayed repair following a total loss of service 2. 14-10-2017 10:40 AM. Therefore, anything in this blog from this point on should be read as hypothetical. Turn the Openreach fibre modem's power off, then back on and wait 5 minutes for the Openreach fibre modem to attempt to reconnect. 00 and I rang PlusNet on my mobile (extra cost added to phone bill? landline was in the same. Check for loose cables. It is so frustrating as we have now been without phone or broadband for so long. People complain about Openreach majority of the time when in actual fact, its the service provider who has messed up. . My service is called Fibre 35, it is not FTTP. Re: 2 MONTHS and counting to fix an Openreach connection issue. My service is called Fibre 35, it is not FTTP. And your postcode. If after the master socket then it is your responsibility and would be chargeable if an Openreach engineer did it (entirely down to their report on the fault). Re: Fibre cable connector broken by builders - BT think they can fix remotely. 20th August - Sky inform me that Openreach have ran into a delay and it won't be done until 24th August 24th August Do you agree with Openreach's 4-star rating? Check out what 21,571 people have written so far, and share your own experience. The exchange is St Annes (Lancsashire)Simply get a pin, unfolded paper clip or a SIM card removal tool and press the reset button on the side of your ONT. Sky have told me that there is no info. i do rely on a landline as im 69 in fraile heatlth since my husband died in febuary. i contacted talktalk but they have failed to help solve this problem. Thanks for your post @Joebananas. FTTC (Fibre To The Cabinet) most likely which means the connection from the- Openreach open fault between cabinet and property, staing underground cabling fault to be fixed on 20th Aug. Watch our video to find out more. One of the sockets was a master. I have recently had a week without phone service which was eventually rectified by Openreach repairing the wiring on the telephone pole. I have been in contact with BT numerous times to try and get this fixed. Here for You –. Re: Fibre cable connector broken by builders - BT think they can fix remotely. Moving ports (L&S) on VDSL2 lines is sometimes done to help bypass a fault on an existing port or to tackle incorrect routing but, as it requires an engineer, such work does tend to. Make sure all cables are properly attached. which should fix banding problems and some other issues with DLM profiles; assuming of course that the original underlying problem has been resolved first. Green. Morning everyone, I've been struggling with my TalkTalk service for a while, A couple of Openreach engineers have visited and advised that I need a new overhead cable but they both said it is a tricky job as we live on a main road. The official line is that you must call in Openreach to fix it. Wipe one end, plugs the other/ A clip joint is just a new fangled plugs expanding really. A few months ago I had a semi-frantic call from my wife saying our phones were dead and the cable was on the ground. We'll give you a 2-3 hour timeslot for your appointment, and your engineer can arrive at any time within this timeslot. our products and services. . 20th August - Sky inform me that Openreach have ran into a delay and it won't be done until 24th August 24th AugustThese levels are defined by the response times of Openreach engineers to reported faults. I have been in contact with BT numerous times to try and get this fixed. 33 compensation if it hasn't been fixed by midnight on Wednesday. Yes PN did told me in fault team that BTw has resetted my line vis remotely DLM reset as part of the trial and this is why they did for. Between now and July 1, 2015, engineers must fix 70 per cent of fault repairs within one to two working days of notification — instead of less than two-thirds today. The fibre cabinet is approx 400 metres fro. It's not. He then left and didn't come back. Re: Does openreach have a preemptive fault prevention progra [ re: Andrue ] [ link to this post ] No, but they have mountains of data where individual faults are located and cleared, and will direct work to repair/replace nodes/joints/ cables etcAnd don't forget that Sky Broadband is a cheaper end system and anyone relying on broadband due to wfh should have a plan B in place for this very scenario. The fibre cabinet is approx 400 metres fro. Proud member of the wokerati, though I don't eat tofu. no phone connected) caused the speed to drop (especially uplink 3. I lost my dial tone and my ADSL2+ sync rate halved (which I believe means that one leg of the line has been disconnected). 20th August - Sky inform me that Openreach have ran into a delay and it won't be done until 24th August 24th August - Sky confirm that Openreach have given a go-live date of 26th August which they assure will not be missed. The. 95 per month per line; fault response within 6 hours; £5. I've had a 'throttled' broadband service for 2 months now. comBlue Light. Engineer came out. . Some can take minutes, some can take weeks. Openreach seem to have broken my phone line. Sky on fttp do the same so one isp may not have faults whilst anotherIf FTTP follows the same principle as FTTC on copper, then I'd have expected a repair on Saturday under the "1-day M-Sat" service at minimum. Then call 999 as soon as it’s safe to do that. I, in pure frustration, asked PN to release me if the fault was not fixed - and this fault is not fixed. If you're eligible, you can also contact us to ask for the application form. I would second that. All you can do is speak to the BT FTTP team 0800 587 4787 General Chat Thread, Openreach - how long to fix a fault in General; Originally Posted by elsiegee40 Have you considered contacting one of the newspaper consumer champions? - Openreach state issue between exchange and cabinet or cabinet and property, some confusion over which one this was, appears to be between cabinet and property, underground cabling fault which should be fixed by 20th Aug. . On 13th Nov a car crashed into the telegraph pole outside ourA competitive tender process has resulted in Openreach choosing the monitoring and analytics firm EXFO to supply optical test heads and test access switching, as well as monitoring, to help support the rollout of their 1Gbps capable Fibre-to-the-Premises broadband ISP network across the UK. Do you agree with Openreach's 4-star rating? Check out what 20,548 people have written so far, and share your own experience. He said it would all be up and running in 48 hours. The services run 8am to 9pm from Monday to Friday and 8am to 8pm on weekends and bank holidays. Strange I post on here and 10 minutes later sky message problems fixed Well sky / openreach the problem has not been fixed. Level 3 Report 13. They’re an independent charity that gives people the power to speak up to stop crime 100 per cent anonymously. We can see high errors occuring, interference being detected and sometimes we can even see a hard fault such as a high resistance joint or similar. Fault response within 24 hours; £3. 66 – so £9. 8. 59 day after next, Monday to Friday, excluding Public and Bank Holidays. they'll report the fault to Openreach to get fixed as quickly as possible, the same as any ISP but repeatedly phoning is pointless. 59pm on the second working day after the fault is reported . How can Openreach just ignore faults on their network?BT aims to fix faults by-Standard: Monday to Friday (excluding Bank and Public Holidays) Monday to Friday 8am to 6pm: 4 Hours* By the end of the second working day after which the fault was reported : Prompt: Monday to Saturday (excluding Bank and Public Holidays) Monday to Saturday 8am to 6pm: 4 Hours* End of the next working day: TotalAbout 4 weeks ago BT/Openreach identified an external fault under my pavement caused by a rival provider's team, who damaged Openreach infrastructure whilst laying their cable. BT has confirmed that Openreach has escalated this to arrange a dig of the pavement to fix. Mobile costs may vary. Hi . All I have managed to find out is that it is an underground fault and Openreach have routed the fibre to the wrong place. The majority of network faults, including plenty of major cable breaks, tend to be fixed within. 33 for each calendar day that the service is not. Massive mistake. Strange I post on here and 10 minutes later sky message problems fixed Well sky / openreach the problem has not been fixed. Threatened me with charges if it was my fault and everything. Ask for the leaflet quoting document number "PHME 87180". If they cannot fix externally, they will go to the premises, ask the 3 safety questions. [ link to this post] Hi, BT Openreach were doing work a couple of doors up from me. by . OpenReach have found cable fault - but haven't come back to fix it drykloke. Report post. By the time July 2023 comes around you may find that you are no longer able to simply "go back to Sky," at least not on an FTTC service. Chatterbox. The company employs 37,000 people. How to deal with poor workmanship. He told her that there was a utility strike on our line, somewhere in the footpath opposite our house. Ignore what the. Visit Charge £130 Standard. According to In Your. The fault is stated to be with my line and I don't need to be at home when OpenReach get off their gongas to fix it. Post 2 of 2. We'll charge you if the Openreach engineer was unable to find a fault with your service or the fault was found to be related to a condition in your property or garden. He will mark up for the maintenance dig. They’re an independent charity that gives people the power to speak up to stop crime 100 per cent anonymously. The Citizens Advice agency has described the broadband market’s current compensation system as being “ deeply unfair ” after it revealed that Openreach ( BT) had failed to complete over 20% of repairs (364,000) and 6% (281,000) of installations on time between April to September 2016. Technically, You Have Damaged Openreach’s Infrastructure. Delays shouldn't take months. The fault has now been reported and an engineer visit is 8n place for next Tuesday. Openreach Fault – No Broadband for Weeks in Parts of Lowestoft. Registered: 15-04-2016. bobblet35 • 15 hr. Openreach: Developer Guide 4 1 Home wiring Home buyers expect access to connectivity immediately. When you order a fibre service for the first time, Openreach assigns a port to you. Level 1. Ah I see, thanks. There may be a £85 charge if we send out an engineer to fix a fault or make an improvement, but it's free of charge if the problem is with our network outside the boundary of your premises. Sync 71288/12440Kbps @ 600m. | Read 21,301-21,302 Reviews out of 21,302Hi Brady All usual tests are clear and the router is in sync at 40mb with no errors. openreach fault tracker; openreach fault trackerreptile and amphibian merit badge powerpoint. 33 for the missed activation day (Wednesday). Guess what It has not been fixed phone line still dead. We are still working with Openreach for a final fix. For example, in the face of rising fault levels for WLA services, Openreach has been delivering record levels of fault clears during 2020/21 with 18%. Registered: 15-04-2016. . My FTTP has been down for 8 days, red LOS light on the ONT. 3 months down the line (no pun intended) , and as luck would have it I checked my bank statement today (Feb 20th 2019) only toOfcom’s 2016 Strategic Review deal with BT set out to resolve all this via an enhanced Duct and Pole Access (DPA) approach. Ask to remain there, remove any other electrical equipment from nearby the router and we test and monitor the connection. Available 24/7. BT has confirmed that Openreach has escalated this to arrange a dig of the pavement to fix. Message 7 of 7. We send out Openreach. BT has confirmed that Openreach has escalated this to arrange a dig of the pavement to fix. Openreach won’t fix our fault. We still see far too many complaints from customers who are forced to pay for work that isn’t strictly. So sorry its from 10th February not wor. Total Cost: +Vat Depending On how Long it takes and what parts are used Min Visit Charge £130. 59pm on the second working day after the fault is reported . I've turned off optimisation for the WiFi, can you try changing the WiFi channel to see if this gives better performance. Once it’s installed and breaks they won’t fix it for an indeterminate number of days, changing the. Restart your Openreach modem to fix connection problems. If you report a fault on a Monday, you'll get £9. 10 This performance is particularly important across the following services provided by Openreach: a) Repairing faults – when a fault originates in Openreach’s fixed access network, retailThe fault has now been reported and an engineer visit is 8n place for next Tuesday. Are you seeing slow speeds over WiFi ? Thanks Karl. And it took us 3 weeks for them to fix our home one because their engineer messed up the setup (literally didn't have internet) and they refused to fix unless we paid £99 for the engineer. Fix 12-12-2020 1:47 PM. 00, clear by 23. The wiring you install will be pivotal to their experience. Apparently fixing it is going to be messy according to the engineer we had (New Manhole, possibly a new cable from the new Manhole to the external box on our premises) so I am curious; How long is it likely going to take Openreach to fully fix a fault like this? I can't imagine it being very pleasant bearing in mind the pavement was. An Openreach engineer visited on the 2nd day and said the fault was between the pole and the exchange. Do you agree with Openreach's 4-star rating? Check out what 20,548 people have written so far, and share your own experience. That port stays with you for as long as the service is connected, regardless of the speed you pay for - unless there's a fault that actually requires a port change to fix it, or unless you cancel the service. And we can. Openreach Application Support Service Desk Escalation Contacts Level Name Telephone EmailFirst System 0800 085 1287 openreach. Did the engineer arrive? Your fault ticket has not updated just yet. So I raised a ticket with the ISP at about 10:30 and it was dealt with very quickly, and it was clear there was an Openreach network fault present. In summary, it is intended that Openreach will be required to: o complete around 80% of fault repairs within one to two working days ofDo you agree with Openreach's 4-star rating? Check out what 21,571 people have written so far, and share your own experience. The third agent said that the Openreach ticket was closed successfully eight days ago and has booked an engineer for tomorrow morning to come to fix the fault. If you have found this solution helpful please tick this as the answer. It turned out that when the street had some electric company digging a year ago they'd obviously damaged the cable and then bodged a 'fix' on it. Release the button and wait around 30 seconds for your ONT to boot back up. Sky sent out an engineer and they texted to say it's fixed. 8. We are still without fibre broadband and are relying on a 4G SIM Card with vodafone costing us £30 a month until. Report after 13. Ah I see, thanks. I do not need to be my property for the visit. New service: 07701407770. The situation began after a one of Openreach’s underground cables developed a fault, which has apparently been complicated to fix. Your booking reference number, your IMEI or your mobile number. Every time they come out they test the line, change the ports and still no speed. By phone 0808 1002440. You then say you have 36Mbps Turn the Openreach fibre modem's power off, then back on and wait five minutes for the Openreach fibre modem to attempt to reconnect. the people affected need to keep reporting a fault to their respective ISPs and hopefully with the constant reported problems openreach may do something about the connection. Each telephone call ends the same. Repair appointment: 07701407771 Your engineer will call or text you beforehand to check you’re in, see if there’s anything they need to know about your address (like access or. . Blinking (any) Do you agree with Openreach's 4-star rating? Check out what 5,639 people have written so far, and share your own experience. | Read 121-140 Reviews out of 5,493 Phone line went down late Saturday. there is no connection. Telling them you’ve had issues in the past can’t hurt. endobj 7:43. What is an earth fault and how long does it take to repair? Anybody in the Kilwinning North Ayrshire area having the same problems. . wfh won't prioritise the repair. If you just wanted to vent you've done it without messing up aI placed an order for FTTP back in early September. The reason BT Openreach is special is. Under the new rules, BT must complete around 80% of fault repairs within one to two working days of being notified and provide an appointment for around 80% of new line installations within 12. Hi Brady49Q1 Your fibre 35 service is in sync at 37mb and all tests are clear. jpg 396 KB. The problem is that in every case I’ve had to go through very long-winded checks before the TalkTalk people have been willing to send out one of their own engineers, who only have the authority to check the situation inside the customers’ premises. They can also contact us to help them fix the issue. Keep reporting the fault, there are internal systems within Openreach to escalate faults but they need to keep being reported. But in return, providers must push FTTP wherever they can. I think that Openreach is trying to avoid to fix the real issues and trying to ride a dead Donkey so to. Does Openreach have to fix faults? Openreach normally aim to fix reported faults within 3-5 working days of being notified of them, but that could easily lengthen due to bad weather causing high demand. Change your wireless channel - TalkTalk Help & Support Karl. If they have to dig up the road, Openreach have to obtain permission from the local authority. By selecting Accept, you are agreeing to our cookies. My Home phone line was not in use for a couple of year we were using MIFI Device. Today Openreach issued an interesting update. The pavement is even marked with where the dig needs to take place. For example, a 150 Mbps FTTP service will deliver an average speed of 150 Mbps wherever you are located. My connection to my Sony smart TV is on wifi. But every time I call they say it will be a week later, with conflicting. | Read 20,381-20,398 Reviews out of 20,398Recent history teaches us that just because Openreach can’t spot a fault doesn’t mean to say the line isn’t still faulty and within Openreach’s realm to fix, which can also result in future engineer call-outs and nobody wants that. Lol just had a text from sky saying problem has now been fixed. But every time I call they say it will be a week later, with. Nothing happened until 11th when BT simply closed. some time while a business line comes with various SLA's depending on the service level taken up detailing exactly how long BT have to fix a. . wrote: Lol just had a text from sky saying problem has now been fixed. Hi, Please can someone help. I have had a weird line fault for the last week, which results in my having no (FTTC) dsl light on my openreach modem and an intermittent/no dialOpenreach had updated the fault on the system to say 'specialist engineer requested, will check progress on the 12th of April. Are you seeing slow speeds over WiFi ? Thanks Karl. I've had a 'throttled' broadband service for 2 months now. I wanted to ask, do BT Openreach run any tests or advanced diagnostic tests prior to visiting my property? I don't mean prior to the appointment that day but run tests starting today through to the appointment day and if a fault is found, would they repair. So PN released me. This may be a wifi issue. The wiring you install will be pivotal to their experience. However they told me that there was still a fault with the junction box on the top of the pole which needs to be replaced in order for the fix to be permanent. ago. . 33 per day starting from the third day until the day we restore your service, providing the. BMW crash takes out the internet at The Willows. repairing faults or relieving congested sections), delivered better rentals, improved information sharing (e. 95 per month per line; fault response within 6 hours; £5. wrote: Absolutely, yes. All, I didn't suggest that TalkTalk was throttling its service, just that it seemed to be throttled as far as Netflix and, as I now mention, YouTube videos as well. I approached the Opeanreach employee at the other house. How long should BT. 14-10-2017 10:40 AM. There was always a phone line to the property but itFY8 Lytham is the next town, mine is LCSTA St Anne's (according to Samknows) , not sure they're the same? "Good" to know it's not just meHi. Any faults related to your main phone. So long story short, BT disconnected the house I moved put of, then reconnected it. Finally 2 weeks after moved in I could work from home. The target for service maintenance level 2 is for us to fix a fault by 23:59 the working day after a communications provider reports it to us (Monday to Saturday, not including public and bank holidays). If you're eligible, you can also contact us to ask for the application form. I just need to make this absolutely clear. Not Available. If you can prove a fault they have to fix or compansate. Follow our simple step-by-step instructions to get your problem sorted. Openreach have called just now and they say they fixed the fault in the 26th. 00, clear by 23. Off. I wanted to ask, do BT Openreach run any tests or advanced diagnostic tests prior to visiting my property? I don't mean prior to the appointment that day but run tests starting today through to the appointment day and if a fault is found, would they repair. End users are not. additional flexibility to manage provision and repair workstacks which has been made significantly more. Thanks: 5. Red. I would would therefore be grateful if anyone could inform me about whether the OpenReach engineers activated my line or not, and when I will finally get to use my PlusNet service which I have waited for such a long time now, to actually be able to use. Delayed repair following a total loss of service . Many problems can be resolved by 'power cycling' your Openreach. It seems we are still waiting for Openreach to get round to doing our line some 5 and a half weeks later. 72 hours later I get a call from the engineer. TalkTalk have been telling me that an OpenReach engineer is on the way but nothing happens. The first two said that the Openreach ticket was still in progress and promised to call me back within 30 minutes with an update on why it was taking so long. On Wednesday a tractor flail trimming hedges in our road sliced through the cable from an underground duct running up the telegraph pole supplying myself and a neighbour. If they use the Openreach structure, then if there isn't any MSO's in teh area (Major Service Outages) Openreach normally respond to the fault within 3 working days. This may be a wifi issue. But every time I call they say it will be a week later, with conflicting. BT have confirmed they have seen the intermittent issues -, but when they have visited (10 times) the service is normally ok. Can anyone at Plusnet confirm that Openreach have got a "job card" to repair our line and when it's likely to be done. If the existing 10mbps isn't working to standard, you could have a faulty line where Openreach would have to attempt to fix. Openreach Support Email. I've just done all the speed tests I can and its reporting 51 mbps down/ 20 up. £500K+ is what openreach also charges and is therefore a reasonable amount - not openreach's fault. Please see the relevant Customer Service Plan (CSP) for. I pushed Sky to contact Openreach for more info as this wasn't good enough, and they then stated that the forecast for the repair to be completed is the 26th of April. Each telephone call ends the same. Openreach won’t fix our fault. Level 3 Report 13. Hi beckyh81 I can only apologize for this ongoing issue. Of course I'd have preferred to stay, why would we firstly join you and then actually renew our contracts. Fix a problem. If we find a fault outside of your property, we may arrange a separate. For example, in the face of rising fault levels for WLA services, Openreach has been delivering record levels of fault clears during 2020/21 with 18%. time they may be waiting for an installation or repair. So sorry its from 10th February not working not. Jan. If someone has helped give them Like. Repair appointment: 07701407771. It took over 3 weeks to get the repair done, getting permission for traffic lights, finding the duct was blocked, getting a contractor in to fix the duct etc. An engineer worked on the exchange 2 days later and cut me off. DebbieThanks Gandalf for taking a personal interest and I look forward to your update on the 28th. It turned out that when the street had some electric company digging a year ago they'd obviously damaged the cable and then bodged a 'fix' on it. Download is approx 35Mbps (OK fo. 33 for each day, after the two working days, that the service isn't. Thank you so much Karl!About 4 weeks ago BT/Openreach identified an external fault under my pavement caused by a rival provider's team, who damaged Openreach infrastructure whilst laying their cable. compensation will be due if you experience a total loss of service which isn’t fixed by 11. Yes I know we are customers here but sky also monitor the postings. But if I were paying £300pm for a service on FTTP, which everyone is treating as a business service, I would have expected a better response. Openreach had to dig up our pavement again to get at the fault. 16 months and done f all to even attempt to fix it, even after we wrote to CEO at Openreach, how do you actually get Openreach to fix something like. By phone 0808 1002440. Your engineer will call or text you beforehand to check you’re in, see if there’s anything they need to know about your address (like access or parking) and tell you roughly when they’ll be there (within the timeslot your broadband or phone provider gave you). Strange I post on here and 10 minutes later sky message problems fixed Well sky / openreach the problem has not been fixed. This may be a wifi issue. Thanks for getting back to me I've booked the engineer visit and I've updated the ticket 220635700 with the appointment details. 59 next day, Monday to Saturday, excluding Public and Bank. still waiting for an update from Openreach. If the property developer is still on site. jpg 441 KB. Openreach have identified that we need a new line put in (very possibly because another engineer took ours for another property) yet they have done nothing to fix the fault, save send 6 engineers to tell us the same. Lol just had a text from sky saying problem has now been fixed. Fingers crossed we can get this issue closed down today. . At present most consumer broadband packages on. 33 for each calendar day that the service is not repaired: Missed appointments: An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours’ notice. even though there have been significant and long lasting impacts on Openreach and. It works by enabling CPs to operate their own network electronics on top of a managed connection which Openreach can monitor 24/7 and provide rapid response and repair times over. Photograph: Joe Doylem/AlamyBefore you call up Sky to get Openreach to replace the ONT (fairly sure this is it), try replacing the Cat5e/6 fly lead between the ONT and the router with a fresh new lead. Check out the options available from Openreach below: These levels are defined by the response times of Openreach engineers to reported faults. Hi Openreach came out but did not visit the premises. Openreach are taking sky for mugs and its the paying customer that goes without service. The following information is a guide for connecting the Openreach network to your home wiring. Our engineers can help you with anything from installing your services to fixing a fault. NOTE: I only provide help on the forums and NOT via PM. Not that long ago I found a pressure fault in a 1200pr plugs expanding! They used them on lead to poly joints. . There's an incentive for Openreach not to find faults. No one called. 59 same day. They have identified that further work is required to repair the fault. PN have just passed this back to Openreach as the PN op confirmed that the line quality was very poor. 13th: An engineer supposedly shows up again and never contacts me. 8 r-500 that's Google's DNS. They have identified that further work is required to repair the fault. After a few visits I got an switched on Openreach engineer who checked each section of the line. If the fault is traced to that wiring then you are liable to receive a charge. Do you agree with Openreach's 4-star rating? Check out what 20,548 people have written so far, and share your own experience. For a phone fault when an engineer completes the job, there's a 2 day retest period where we can 'reject the clear' and pass it back to Openreach for further investigation which I find normally gets another engineer out quicker than. It is with their Civils department as it requires a dig in the pavement. I have since been informed that sky pay openreach £160 per engineer call out, so its in openreach interest to not fix the problem straight away and to go back as many times as possible, that way they get more call out charges from sky. It has been flagged with sky customer services and upgraded to an official complaint with them. Connection - AAISP Home::1 80/20. . The last note was left on 04/05/2020 indicating that further dig work is required due to the location of the fault. 3. If someone has helped give them Like. You then say you have 36MbpsAll, I didn't suggest that TalkTalk was throttling its service, just that it seemed to be throttled as far as Netflix and, as I now mention, YouTube videos as well. Visit Charge £130 Standard. How long should it take to fix a fault? There are different guarantees depending on your broadband service level. IMG_20231001_161959. 0800 023 2023. Openreach - how long to fix a fault. Every few days BT calls to say they are still waiting for a response from Openreach and that will call again in a few days. Can anyone at Plusnet confirm that Openreach have got a "job card" to repair our line and when it's likely to be done. Hence 10 minutes after posting here I got a text from sky. Openreach Phone Number 2. The first two said that the Openreach ticket was still in progress and promised to call me back within 30 minutes with an update on why it was taking so long. What work exactly is yet to be done, and what is the estimated finish date? Has this work actually been escalated? I see no Open.